EMPOWERING CUSTOMER ACTION

ECA is a powerful strategy designed to enhance customer involvement. By offering the right tools, ECA motivates customers to actively shape their interactions. This leads to improved customer loyalty, as well as valuable insights that can guide business decisions. Ultimately, ECA is about creating a mutually beneficial relationship where customers

Serel's robust framework hinges on a fundamental idea known as ECA. This acronym stands here for Event-Condition-Action, illustrating the core mechanism that propels Serel's dynamic behavior. ECA forms a clear pattern for managing events within the system. Initially, an event is triggered, signifying a specific occurrence or change. Subsequently,